If your email is not recognised, then this is because the event has been set to private. If the event is set to private, you will need to be registered for the event – if you try to enter an email address which is not attached to an existing registration, you will not be able to create a password. Find out more about public and private events by clicking here.
If your email address is not recognised, it can be for the following reasons
You’ve not registered for the event
If the event is set to private, you will need to be registered for the event – if you try to enter an email address which is not attached to an existing registration, you will not be able to create a password. We recommend visiting the event website to register for the event or contacting support@noodlelive.com if you believe this is an error.
A colleague or secretary registered you for the event
If the event is set to private, only registered email addresses will be allowed access. We might have the wrong email address for you if a colleague or secretary booked the event for you.
We can change the email address on your app account – simply drop us a line at support@noodlelive.com with all your details and we’ll get a new app invite sent out to the correct email address.
You recently registered for the event so have not been sent an app invite
If we integrate with the event registration software used by the event organiser, then your app invite email will be sent out automatically after you complete registration.
If we do not integrate with the event registration software, we upload newly registered delegates at the end of each working day – new app invite emails are then sent out at 9am the following day.
If you’d like to get your hands on the app straight away, drop us a line at support@noodlelive.com and we’ll do our best to make it happen.
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