If you get an error message when resetting your password, this is because this email address has not been registered in our system. This may be for the following reasons:
You’ve not registered for the event
If the event is set to private, you will need to be registered for the event – if you try to enter an email address which is not attached to an existing registration, you will not be able to reset the password. We recommend visiting the event website to register for the event or contacting firstname.lastname@example.org if you believe this is an error.
A colleague or secretary registered you for the event
If the event is set to private, only registered email addresses will be allowed access to the app so unless your email address is entered into our system, you will be unable to reset your password. We also might have the wrong email address for you if a colleague or secretary booked the event for you.
We can change the email address on your app account – simply drop us a line at email@example.com with all your details and we’ll get a new app invite sent out to the correct email address.
You recently registered for the event so have not been sent an app invite
If we integrate with the event registration software used by the event organiser, then your app invite email will be sent out automatically after you complete registration.
If we do not integrate with the event registration software, we upload newly registered delegates at the end of each working day – new app invite emails are then sent out at 9am the following day.
If you’d like to get your hands on the app straight away, drop us a line at firstname.lastname@example.org and we’ll do our best to make it happen.