I haven’t received the app invite email

If you have not received this email, this might be for the following reasons:

The email has been sent to a colleague or secretary if they booked the event for you

We can also change the email address on your app account – simply drop us a line at [e-mail] with all your details and we’ll get a new app invite sent out to the correct email address. 

The email has ended up in your junk folder – d’oh!

Give your junk folder a quick check to see it hasn’t ended up in there. If you still can’t find it, you can take the following steps:

• Download and open the app (you’ll usually find the app download links on the event website) – click the ‘Forgotten Your Password’ link under the login form and enter your email address. This will send you a new unique link to register.

• Drop us a line at [e-mail] with all your details and we’ll get a new app invite out to the correct email address. 

You recently registered for the event so have not been sent an app invite

If we integrate with the event registration software used by the event organiser, then your app invite email will be sent out automatically after you complete registration.

If we do not integrate with the event registration software, we upload newly registered delegates at the end of each working day – new app invite emails are then sent out at 9am the following day.

If you’d like to get your hands on the app straight away, drop us a line at [e-mail] and we’ll do our best to make it happen.